Privacy Policy

Last updated: May 2026

At our bouldering gym, we consider your personal information one of our most important assets. This privacy policy explains how we protect your privacy and handle your information with transparency.

1. About This Privacy Policy

This privacy policy (the "Policy") explains how our bouldering gym ("we", "us") collects, uses, and protects the personal information of our customers ("users"). By using our services, you agree to the terms of this Policy.

2. Personal Information We Collect

We may collect the following types of personal information: - Basic information such as name, date of birth, address, phone number, and email address - Membership registration information (such as the questionnaire at sign-up) - Information about your use of our services, such as visit history and frequency - Access logs such as your device's OS and browser information - Information collected automatically through cookies and other tracking technologies

3. How We Use Personal Information

We use the personal information we collect for the following purposes: - Providing, operating, and improving membership services - Providing services such as reservations and email delivery - Responding to inquiries from users - Informing you about campaigns and announcements - Creating and analyzing usage statistics - Security and fraud prevention - Responding to requests based on laws and regulations

4. Sharing with Third Parties

We do not share your personal information with third parties, except in the following cases: - When you have given explicit consent - When required by law - In the event of a business transfer - When shared, to the minimum extent necessary, with service providers required to deliver our services (such as payment processors and email delivery providers)

5. Security

We implement appropriate physical, technical, and organizational measures to keep personal information safe. However, no transmission of information over the internet can be guaranteed to be 100% secure. Please assess the risks of transmitting information at your own discretion.

6. Cookies

Our website uses cookies. Cookies are used to improve the usability of the website and for access analysis. You can disable cookies in your browser settings, but some services may not function properly as a result.

7. Retention Period

We retain personal information for as long as necessary to fulfill the purposes for which it was collected. Membership information is retained for one year after account cancellation and then securely deleted, except where retention is required by law.

8. Your Rights

You have the following rights regarding your personal information: - The right to request disclosure of your personal information - The right to request correction or deletion of your personal information - The right to request that we stop processing your personal information - The right to request restrictions on how your personal information is used To make any of these requests, please contact us via the contact form or by email.

9. Children

Children under 13 should use our services only with the consent of a parent or guardian. We do not collect personal information without parental consent. If we learn that we have collected personal information from a child without such consent, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be published on our website. For significant changes, we will notify users in advance. Continued use of our services after the update date on this page constitutes acceptance of the revised policy.

11. Contact

For questions about this privacy policy or requests regarding your personal information, please reach us at the following: Contact form: please use the contact page on this website. Email: info@klimclimbing.jp We will respond to your inquiry appropriately and promptly.

Questions or Concerns?

If you have any questions about this privacy policy or requests regarding your personal information, please feel free to contact us.

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This privacy policy applies to the bouldering gym we operate and its related websites and mobile applications (including iOS and Android). The contents of this policy are subject to change without notice.